FAQ
Q1: Do you offer customization or OEM/ODM services?Can I customize the packaging?
A: Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.neutral or custom logo packaging is available upon request.
Q2: Can you provide brochures?
A: We offer free e-brochures.
Q3: How can I get a quotation?
A: Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Q4: Can you do EXW/FOB/CIF/DDP terms?
A: Yes, we support various Incoterms. Main shipping ports are Shanghai,Ning bo and Shenzhen.
Q5: What markets do you serve?
A: We serve clients in the USA,Mexico , Spain, Australia, the Middle East, and Southeast Asia.
Q6: Can I get a sample first? How long does it take?
A: Yes, samples are available. It usually takes 3–7 days depending on the complexity.
Q7: What’s the lead time for bulk orders?
A: Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Q8: What are your shipping methods?
A: We ship by air, sea, or express. FOB, CIF, DDP terms are available.
Q9: What payment methods do you accept?
A: We accept T/T, L/C, PayPal, , etc.
Q10: Do you offer after-sales service?
A: Yes, we provide warranty support. If there's a quality issue, we offer returns or replacements.